Privacy Policy

Effective Date: September 23, 2025

Legal Entity: Prepwithus Pvt Ltd ("we", "us", "our"), India

Table of Contents

Your privacy matters to us. This Privacy Policy explains how PrepNexus (operated by Prepwithus Pvt Ltd) collects, uses, and protects your information when you use our website, mobile application, and related services (collectively, the "Services").

1. Scope

1.1 This Policy applies to the PrepNexus website, Android application, and any connected features, content, or communications.

1.2 By using the Services, you agree to the data practices described herein.

2. Information We Collect

We collect the following categories of information:

  1. Account Information: Name, email address, and optional profile details you provide during registration.
  2. Usage Data: Interactions within the app (e.g., tests taken, analytics viewed) to personalize your experience.
  3. Device & Technical Data: Device type, operating system, app version, IP address, and diagnostic logs for performance and security purposes.
  4. Communications: Messages you send to support or feedback you provide to us.

3. How We Use Your Information

  • Provide and improve AI doubt solving, adaptive tests, and analytics features.
  • Personalize content, recommendations, and study plans.
  • Ensure safety, prevent abuse, and maintain service reliability.
  • Comply with legal obligations and enforce our Terms of Service.
  • Communicate updates, offers, and important notices (you can opt out of marketing emails).

4. Sharing and Disclosure

We do not sell your personal data. We may share limited data with service providers (e.g., cloud hosting, analytics, payments) under contracts that require them to protect your information and use it only for our purposes. We may disclose information if required by law, to comply with legal process, or to protect our rights, users, and the public.

5. Cookies and Tracking Technologies

We use cookies, device identifiers, and similar technologies to remember preferences, measure usage, and improve the Services. You can control cookies through your device or browser settings; disabling some cookies may affect functionality.

6. Data Security

We use administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children and Students

Our Services can be used by students. If you are a minor, use the Services under the supervision of a parent/guardian. If we learn we have collected personal data from a child without appropriate consent, we will take steps to delete it.

8. Your Rights & Choices

  • Access/Update: You can access or update your account information in the app or by contacting us.
  • Marketing: You can unsubscribe from marketing emails at any time.
  • Deletion: You may request deletion of your account and associated personal data, subject to legal obligations.
  • Regional Rights: Where applicable (e.g., GDPR/CCPA), you may have additional rights such as data portability or objection to processing. We honor such rights in accordance with the law.

9. Data Retention

We retain personal data for as long as necessary to provide the Services and for legitimate business or legal purposes. When no longer needed, we will securely delete or anonymize the data.

10. International Data Transfers

We may process and store information in countries other than your country of residence. Where required, we implement appropriate safeguards for cross-border transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified in-app or via email at least 30 days before they take effect.

12. Contact & Grievance

If you have questions or requests regarding this Policy or your data, contactsupport@prepnexus.in.

Grievance Officer (India): You may write to the above address with the subject line "Grievance" for issues under applicable Indian laws.

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